When is the best time to order?
Mid week. We normally ship orders out Monday - Wednesday, this way your order isn't held at the shipping company over a weekend.
How are my shipping costs calculated?
Shipping costs are calculated based on the weight of the items purchased. Rates are based on the destination and are calculated automatically when you check out of your online shopping cart.
How are the products packaged?
We use high grade, light weight, crush resistant shipping containers to ensure your product arrives in excellent shape. In most areas of the country, the cardboard can be recycled. Call your local waste management company for their policy.
What if I am not available to receive the package?
It is the customer's responsibility to be present at the time of delivery. If no one is available to receive the package, a subsequent attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If subsequent attempts are unsuccessful, your order will be returned to Burkeswine.com. The customer will be required to incur the cost of shipping and handling, regardless of the customer deciding to cancel the order.
How do I claim for damaged goods?
At the time of checkout, shipping insurance is added to the order. You have the option to decline this insurance. By declining, you will be responsible for making any and all claims with the shipper. (FedEx) The customer also needs to file a claim with Burkeswine.com for damaged goods within 3 days of receipt of order. Products should be kept in its original packaging, and will need to be inspected by the shipping company. If you have products shipped to one of the restricted states and they are impounded by your state or shipping carrier, you will be COMPLETELY LIABLE for any damages or loss of product. Please be certain before you get items shipped to you. You will not hold Burkeswine.com responsible for this.
Burkeswine.com attempts to be as accurate as possible with our product descriptions. However, we do not warrant that product descriptions or other content of this site to be error-free.
All sales delivered within New Jersey are subject to 7% sales tax. For all deliveries outside of New Jersey, the customer is solely responsible for taxes or fees imposed by any taxing authority in the state receiving the delivery.